Shipping and Return Policy
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Shipping Options
Shipping options and or preferences is chosen by each of our customers. Orders are shipped and delivered to a valid mailing address Shipping is calculated at shipping rates at the checkout process.
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Free Shipping for the US is only valid at whippedstudios.com on order purchases of $150+. No promo code necessary. Offer valid only on in-stock items, no rain checks. Offer not valid on previous purchases. Not valid for cash or credit. Offer subject to change at any time and without notice. Free shipping only applies to standard shipping through our carrier of choice. Free shipping excludes PR, HI, & AK.
Whipped Studios Lash Bar has the right to cancel any orders due to unauthorized use of our website or violation of our Terms of Use.
Transit Time
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Transit Time does not begin until your package leaves the shipping carrier's facility and does not include weekends or holidays.
Whipped Studios Lash Bar reserves 48 hours for processing from the time an order is placed before it is transferred to our carrier and leaves our warehouse for shipment. Below is an example of typical processing for an order. Please note that this is just an example and not a guaranteed timeline:
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Day 1: Order is placed.
Orders placed before 11:00am PST on business days have a chance to be picked up by the carrier the next day. Please always take in to consideration that in high traffic days package may not be processed until next day. If the order is placed after 11:00am PST, or on a weekend or holiday, the package will be picked up by the carrier on the following business day.
Please note packages will only move and or be processed during business days (weekends and holidays are excluded towards transit time). * We provide the above example to help you plan accordingly when ordering supplies for your upcoming client appointments. Please plan your orders to allow extra time for possible unexpected delays.
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How will I know when my order ships?
Tracking information will be sent via e-mail upon shipment of goods. Charges are subject to change without notice.
Return Policy
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Cancelling an Order
If you would like to cancel or change an order that you've just placed, please complete this form soon as possible. We can only cancel/change order if we have not processed your order yet. We will try to accommodate your request; however, orders for items that have already been shipped cannot be cancelled.
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Return Policy
Read Product Instructions found on the product page. Prior to using our products, please ensure that you have read and understand all the directions on the product label and on our website, so that you will be able to use the product correctly.
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How to return / report a faulty item
Due to safety issues, we do not offer returns unless damaged in route. In order to request a return, please complete this form within 2 days of receiving your product. If you are not satisfied with your purchase, we, of course, want to rectify any issues you may have. Please complete this form. If you receive authorization to return your purchase, you will be responsible for shipping your items back. Be assured, all of our products go through our quality assurance to make sure you receive undamaged and quality goods!
Returns will be processed within 3-14 Business Days. Once your return is approved, you will receive store credit only. Your coupon code will be sent via email to use on physical product items only (Not including services). Whipped Studios also has the discretion when receiving returns to allow them to continue to be processed if the items are not in the condition to be restocked.
Any unauthorized returns will not be processed and will be shipped back out at the buyers expense, once the shipping invoice has been paid. If there are any unauthorized returns sent back and the return shipping fee isn’t paid within 3 business days the products will be discarded and Whipped Studios will not be held responsible.
If you have Route Protection attached to your order please choose from the following returns options:
Route Protected Order (damaged, lost, stolen):
How do I find out if my package has Route Protection?
Login to your account or review your e-mail confirmation, it will show you the Route Protection as part of an item in your cart.
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